Frequently Asked Questions
If we go with an inside mount without a valance, how much light gap will there at the top? It looks like there will be a 1/4" light gap on the sides.
Most windows are not without some type of trim around the glass.once it starts to unroll, it will become smaller, depending on the height of the window.. It could be 1/4 inch when the shade is already down. Typically, and in my case, it was not a problem and it does a great job of cutting out any unwanted outside light from coming in the room.
Yes, we have waterproof fabric.
How do I order 3 blinds for my sliding patio door that is 3 panels. What dims do you need? Can you order a single valance to cover all 3 to match
Does the vision sheer fabric allow air flow through it? I would love to feel the breeze while still providing some shade.
No, the sheer fabric can't allow the breeze go through.
It is about 1 inch from fabric to window.It is okay to install the blinds above trim. I suggest outside installation.
How see through are the zebra shades when fully closed? Can you use them in a bathroom and not worry about people seeing your silhouette?
When full closed, others can not see through it.
You can buy Alex motor directly,as you have to buy a hub if you choose zigbee motor.
It looks like a remote is required for initial setting of up/down limits, even if the Alexa-motor option is chosen. Does that mean works with both?
Yes, it can work for both.
Alexa has found blinds but says not supported for any functions. What do we do? This is the Alexa hub.
You just need to set a rountine for the blind in the alexa app. It will work.
Beasen smart motor noise is around 37db
We got ours connected to Alexa, but when I ask her to open the blind she says “first blind doesn’t support that”. How do we get this to work?
You just need to set a rountine ine the alexa app for the blinds. The voice command can work.
If your hub can support zigbee 3.0 protocol, it should can connect to our zigbee motor.
No, the google home can't work with voice command.Not without a hub
Zigbee can't connect with device and APP directly, need a hub, like BOND works as bridge.Alex motor can be controlled via Alexa and does not require a hub. But there are only specific echo devices that will work with it, so be sure to check that you have the appropriate device. Devices are listed in the description. with Echo Show(2.gen), Echo Plus(2.gen), Echo Studio, Echo Show 10 (3.gen), Echo (4.gen) directly. For other Alexa devices, you need to buy a hub like BOND to help your blinds connected to Alexa.
What kind of Alex devices can not directly connect with alex motor and have to buy a hub to help my shades connect to Alex.And which Alex devices can directly connect with Alex motor without a hub?
Alex Smart motor can only pair with Echo Show(2.gen), Echo Plus(2.gen), Echo Studio, Echo Show 10 (3.gen), Echo (4.gen) directly. For other Alexa devices,you have to choose Zigbee Motor,Zigbee Motor can't connect with device and APP directly, need a hub, like BOND works as bridge to help your blinds connected to Alexa.
If your house is not very big, one floor to put one hub is enough.
For echo spot,Zigbee motor can't connect with device and APP directly, need a hub, like BOND works as bridge.
Yes, It can be controlled by TUYA.
I would like to buy 8 blinds for 4 different rooms and connect them to Google home. Do I need to buy a hub for each blind or 1 for all blinds?
You only need to buy one hub and make sure you need a remote with the blinds then after you set all 8 blinds with the remote set up in hub then put on a timer it probable work
Do you have blinds that will work with skylights?. This would mean that they aren’t hung straight but on the slant of the ceiling.
Sorry,it does not work with skylights.
Yes, zebra strip can be adjusted.The auto stop both up and down is programmable with the remote.
Please clarify: are only some motors compatible with z-wave or zigbee? i have a samsung z-wave hub, what do i need to order?
Sorry, we have no motor can be compatible with z-wave.
Sorry, not capable with z wave/vivent hub
what commands get I tell smarthing Alexa or siri? Is it just on/off to open and close, or can I say 50% for half way?
Alexa don't support stop at 50% or half way yet.
Do i need the remote if i have the hub and can control through the app?if i have multi shades, can i automate each of them to raise and lower?
Hub has to copy the remote set. After the copy, you can just use app to control your shade. Yes, you can. Each channel of your remote can control one shade
Sorry,can not controlled by vivint home automation system
Yes,smart hub connect via WIFI
No, they are not. It is the WiFi controlled, which has its own app that can be compatible with Alexa/Google Assistant.
Yes, this can work if you only have 5g wifi, and it can work with a remote alone.
Can someone please help me Program remote for multiple positions. I have zebra blinds and 15 channel remote. Thank you!!!
Use the left/ right arrows on the remote to select a channel number. On a blind push the little button next to the charging port for 1 second, the blind will jog up/down. Press the up arrow on the remote for 1 second. The blind should now respond to the remote. Repeat for others using separate channel numbers as desired.
Can I order these with a reverse roll,so the shade comes down on the outside of the roller rather than on the inside, close to the window?
No, zebra blinds can't reverse rolling.
Can you reverse the roller direction? What direction does it roll by default? (I have a patio door handle that want to avoid on an inside mount)
For zebra blinds, it can't reversed running. We can send the extension brackets to you.
No, we have zigbee and rf motor but can't connect to z wave.
What hub brands are compatible with this to make it work with Alexa? The description says hub required but not details.
P440 smart battery motor can be connected to Smart things and 5 versions of the Alexa: Echo Plus 2nd Gen, Echo Show 2nd Gen, Echo Studio, Echo Show 10, Echo 4th Gen. Other devices need a hub.P412 Battery motor needs a hub to connect all devices of Alexa.Please feel free to send an email to firstname.lastname@example.org to get a direct reply from the Yoolax Customer Service Team
Can the zebra blinds stop halfway down your window and still adjust for light filtering and blackout?
Halfway down may can't adjust the light filtering. 90% and 95%'s color is different.
The motor is 433Mhz.
Can the zebra blinds be programmed to stop at full open, full closed and also at a position that allows for light filtering or is the 3rd manual only
Yes, they can.
Before buying, i see that you answered that alexa can open the blinds by percentage if we select the zigbee motor. is that correct?
Yes, it can .
Hello, we have hardwired plug in motor which is compatible with ifttt. Here is link: https://www.amazon.com/dp/B08CBZRKZT?ref=myi_title_dp
We are not very sure, but the shades can work with the hub we provided.
For charge, it needs 4-6 hours.
Means it’s not fully charged and is in the process of charging. it will turn green when fully charged
No, one solar panel can only charge one blind.
The solar panel I received with my motorized shade is 14 1/2" x 3 1/8". The end that the USB cable plugs into sticks out about 1/2".
Yes. As long as you can access the USB port on the shade. If you opt for having the charger on the left, this may not be possible. Charge it every few months without removing it from the wall.yes , has a 5ft charging cord , could use an exstension cord on that
How many hours of sunlight does the solar panel require? And does it have to be direct sunlight or can it be altered by an oak tree and still work?
It needs at least 12 hours and it can work with altered light.
I have got your motorized shade. the usb charger is not included. what is the volt and amp output for the charger that i should use?
We recommend you using 5V2A charger. Thanks.
Is the USB charging port accessible when using an inside mount, or is it on the side of the bracket?
The plug in port my positioned in the up, down, inside or outside position to meet your needs.
No, it can't.
The light changes color. It usually takes 4-6 hours till it is fully charged
I’ve had mine for months and haven’t had to charge the battery.
I don't have a solar panel.
You could leave it plugged in but would not look very nice. I only plug mine in when it needs charging which is going on 4 months and have not had to charge them yet ,played with them a lot but do not raise and lower every day. hope this helps they are so cool.
I don’t think so, the battery is inside the mechanism and no way to open. You’ll have to replace the shade.
LR03 ALKALINE BATTERY
The type of battery is LR03 ALKALINE BATTERY.
Please send a message to us. If the remote is broken, we can send one new remote to you.Please feel free to send an email to email@example.com to get a direct reply from the Beasen Customer Service Team.
My 15 channel remote is only displaying one channel (01). Is there any way to add the other channels for additional blinds?
Your remote seems locked. Please press the STOP button and Channel + button for 3 s to unlock it.
it says you need a remote for initial set up - which I find ridiculous to spend $30 for something I will use once only. Is this correct?
You need a remote every time to open and close the blind. But one remote can work on many blinds.
You can reset the motor and reconnect it to remote then set the new limit you need.
Yes, it does.
Yes, the hub will learn the open/stop/close skills from the remote, and then connect the hub to the alexa.
Could I install these blackout shades internally then buy a set of zebra blinds to mount externally and control them both with same remote?
No. You can only control one blind at a time.
Yes, you can use the group control channel 0 to control all blinds in the remote.
How much gap is expected on the sides between the roller and the window? I've seen 1/4" each side or 1/2" (~1.06" total dived by 2)
It's closer to 1/2 inch for shade and 1/4 inch for the actual hardware.You'd better buy light blocker together when you place the order
You can be safe and go with 60". You can program the shade to stop going down at a specific point so it doesn't sag. Then when you press the down button on the remote, it will always stop at your pre-programmed distance.
Hi, bottom rod is about 0.2" wider the fabric width totally.
You can measure the whole width then split it to order the blinds.Please feel free to send an email to firstname.lastname@example.org to get a direct reply from the Yoolax Customer Service Team.
For bay window, you can order a large outside mounting bind for it.Please feel free to send an email to email@example.com to get a direct reply from the Beasen Customer Service Team.
If I order with a length of 61 inches, will the fabric be 61 inches or will the fabric plus valance be 61 inches?
The fabric and valance, bottom rod is 61".
I have dual side by side sliding glass doors where each handle meets in the center. Do I still need 6" added to window measurement"?
Maybe not,if you're going to install on glass doors, you must make sure that you can punch itYou can take photos to our amazon email and let us know your specific installation location.We can help you determine if you need to increase the width
Except bracket at two sides,Should I install additional bracket at center if my shade is wide width and heavy?
Absolutely yes,wider width shade means heavier weight,so additional center bracket will secure the shade from falling.Additonal bracket is recommaned when width is more than ... inches,we will put additional brackets in the package.
If I use the inside mount , can I also install a traditional curtain rod on the outside of the window or will the roller shade stick out too much?
If your window frame has more than 3" depth, the inside mounting blinds won't stick out. You can install a curtain on the outside of the window.
How far is the shade from the window with an inside mount? I have turning handles on my windows and I am worried that it will get caught.
About 0.5''~0.6''. If you are worried that it will get caught, we can set reverse roll to make the distance between the fabric and window bigger.It will depend on the diameter of the shade when it is rolled up. Assuming the rolled up shade doesn't extend past the edge of the bracket, you can use the edge of the bracket to determine the clearance of the shade.
Will this mount outside over my 5/8" deep window trim as I can't mount on the trim since it is not flat?
We will provide the special brackets for you. You can install on the wall and the blinds will not hit the trim.
6mm in diameter drill bit
I want to cover my patio door installed on the outside above the molding around the door. will the mounting allow blind to go down over the molding?
Yes, we will provide the long brackets for you. It will go down over the molding.
Yes，think you can. some other customer are using the same way.
The brackets allow for mounting any way
Hi, yes, we can offer you extending brackets to help. But the blinds width need to less than 60 '' .If you need, please contact us via message.
Can these blinds be mounted from the horizontal trim piece above the window and not on the vertical vynil piece?
Our brackets can top mounted and side mounted
I have 1.5 inches headroom only between the window frame and the roof. Can the the mounting kits fits within this space for outside mount?
The shade is heavy. You can mount it outside mount, but make sure there is a stud in the wall. It does work best as inside mount. You would just have some of it as compared to all of it sticking out.
What is the gap between install? I want to install a 50" next to a 46" next to a 50" all being 96" in height to cover a triple sliding glass door
The Fabric Gap between two blinds install is approx 1.1''.The gap between two fabric will be 2.8 cm if you install them side by side.
What's the top screw hole distance from the window frame for the inside mount? I want to make sure if I will hit the wooden stud of the window.
The screw hole is around 2.5" from the window frame.
It's very easy to be installed.Firstly ,make sure you ordered with correct measurement.Then you need to make sure you line up the brackets. Otherwise your panel will not be in line or not straight.No Minimal skills required. Mount one bracket on the left, one on the right and hang the blind. For more details about how to install,pls click https://www.beasenhome.com/pages/how-to-install
No, if you don't install the bracket at two sides, the blind is not stable.
Can the installation be done on the side walls of the window while doing an inside-window install instead of the top?
Unfortunately no. The way the brackets are designed it's either the top of the inside of the window frame, or outside mounting on the wall. But the way they clip on to the shade, there's no way to mount them from the sides of the frame when doing an inside mount.
Regarding the inside mounting, can it be done from the top of the door frame? We do not have wood trim, just the vinyl window frame..??
If the vinyl window frame can hold the blind, you can process it as inside mounting.vinyl windows is that they are not strong enough to withstand the weight of blinds. It is because of this reason that it is not advisable to screw the brackets directly onto the vinyl channel which holds the window together. For this reason, the brackets need to be fixed at the top or on the sides of the inside opening or outside. Never drill through the actual frame of the window but only drill through jamb extensions. If you plan to install them inside the opening you must ensure that the blinds’ bottom does not bang into the vinyl finger-hold located at the bottom.
No, 2" is not enough for inside mounting. Minimum depth of window frame for inside mounting is 2.4".You can choose the outside mounting.
You can push the headrail towards the wall then you can take it down from the spring bracket.
You could choose outside mounted not directly install it to window frame unless your fram is plain without trims.Or you have to install it on the wall top of your window frame. It would stick out about 3"
If you window frame is plain, you can install them on it.
How deep is shade? I wish to mount between window and existing blind. I have exactly 2". Blind will be 57 1/8 ht.
For inside mounting blinds, Minimum depth of window frame for inside mounting is 2.4".So it is not workable.
There is no space above my window frame and the ceiling crown molding. Can I install the valance brackets to the sides of the window?
It is not workable. The mount is designed with two screws only at the top of the bracket
Can I use double tape to mount the roll shade on my metal window frame? I don't think it's safe to drill into the metal window frame I have.
Double tape is great for certain things but depending upon the weight, certain items will forego to gravity. I would feel better if this item was firmly secured to the metal frame with metal screws. There’s also the possibility of mounting the shade above or to the sides of the metal frame. Good luck with your choice.
Yes,it can be mounted to the ceiling.
Yes, you can find the video of installation when you click https://www.beasenhome.com/pages/how-to-install
The blinds come with mounting brackets. I used inside mount as they are inside the window frame. No matter what your mounting preference is as long as you have a solid surface that you can screw into the blinds should work.
What is the minimum depth required for inside mount? Can they be mounted in the frame of french doors?
For inside mounting, it needs 3 inches. For the french door, please send a message to us.
Can the shades be mounted outside? Not outdoors, just on the outside of the window, my windows are not inset.
Yes, of course. You can email us your window pic, we will advise u.
You need to request the entension brackets if you want.
Yes, you'd better have 2.4g wifi to work with it.
The charge wire is 2m itself and you also can choose the extension cord at the same time.
Yes. There is an app you can download to your phone and it has a timer function. They can be paired with Alexa .it also so you could probably set a timer through that also.They work with Alexa or Google Homkit also ,so you can tell Alexa when you want them to open or close.
Yes I run mine with no valance
You can buy the broadlink and BOND .They have great customer service just ask them
Yes, you can chat online at our website,call customer service at 1-800-608-8117 or email to firstname.lastname@example.org,you will get soonest respond
No, but it has weighted bottom rod.
Are the white rails in the box to protect the blinds because there is nothing in there instructions about it?
Yes, they are used to protect the blinds during the delivery.
Depends on the size, ie 6' wide and 5' tall and is less than 10lbs.
10 business days producing and 5 work days shipping
Where can I purchase the extended warranty beyond the standard 3 years? It’s not listed in the customization options.
Sorry, we don't have that long warranty option more than 3 years now.
We have perfect-fit gurantee,pls see the details of it :https://www.beasenhome.com/pages/perfect-fit-guarantee-1
What is the return policy? I have to order a custom size for my window, but dont want to be stuck to it if I dont like the material or something.
you can find our return policy at https://www.beasenhome.com/apps/help-center#!hc-returns
There is a limited lifetime warranty,you can find it at https://www.beasenhome.com/pages/limited-lifetime-guarantee
Usually, it will take 2weeks, including 3~7 workdays for production and 5~7 workdays for shipping.
send email to email@example.com or leave a order complaint at https://www.beasenhome.com/pages/order-complaint-1
The come from China so be prepared to pay a hefty shipping fee.
You can contact us by e-mail. Here are the mail addresses firstname.lastname@example.org.
I had a problem with one of my blinds opening/closing without the remote. Possibly from another frequency in the house. I contacted the seller and was able to exchange the shade for a replacement.
You can use a cleaning cloth to clean the blinds.It’s dust free and water free material. Easy to clean.
Changes, Cancellations and Refunds
At Beasen,we are working hard to ensure you’re always 100% completely satisfied with your purchase.Please keep in mind that because all of our blinds and shades are custom made.Therefore it is important that you are sure of your decisions before you finalize your purchase.We are happy to change or cancel order as long as you contact us within 24 hours from the date and time the order was submitted to us.
We cannot offer a refund or exchange (remake) unless a product is defective.If there is a defect in material or workmanship, something doesn’t work properly, or your product was made in the wrong size and doesn’t fit due to an error made at our production facility,Please contact with our Customer Service Department at email@example.com or 1-800-608-8117 to process any changes or cancellations.
We also supply Perfect-Fit-Gurantee where customers have made an error in measuring their windows. Please see our Perfect-Fit-Gurantee for more details.
· Since production typically starts the morning after the order is placed, cancellations and changes can only be made for a period of 24 calendar hours after your online order is finalized.
· Address changes are not permitted once the manufacturer has shipped your product.
· If you cancel your order during this 24 calendar hour period, we will refund your money.
· Under no circumstance can we either refund any money or issue any credits for a credit card purchase if the cancellation or change occurs at any time beyond this 24 calendar hour period.
· On extremely rare occasions there may be delays caused by out-of-stock materials, shipping delays, temporary factory overload, holidays, or other factors beyond our control. In the event of a known delay and a manufacturer notifies us, you will be contacted that day.
· We reserve the right to reject any order, at our discretion.
Inspection of Merchandise
IMPORTANT: If your merchandise has been damaged in shipment, was made incorrectly, or has any manufacturer defects, notify us within 14 calendar days after delivery to your home and we'll have the damaged merchandise either repaired or replaced at no cost to you. If you do not notify us within this 14-day period, we won't be able to do so. All damaged shipments must be signed for as damaged.
"We offer WORLDWIDE FREE SHIPPING on all orders.Excludes Alaska and Hawaii. Please note, we cannot ship to PO boxes, FPO or APO addresses.No minimum order required.All orders will be shipped standard ground.
All blinds over 94 in width will incur a freight charge of $95.
All verticals blinds over 94"" in width OR height will incur a freight charge of $95.
Depending on your order, you may receive multiple shipments. We will send you tracking information when it becomes available.
Most of our products are automatically ground shipped via UPS, FedEX, or DHL unless the product is considered oversized by the manufacturer. Oversized products are delivered by a common freight carrier and may take slightly longer to arrive. At this time, freight carriers can only provide curbside delivery. Customers may be responsible for additional charges regarding special delivery requests like in-home delivery, remote area delivery, etc.
Other Notes on Shipping
For the fastest service possible, we ship most products directly from the manufacturing facility located closest to you.
Address changes are not permitted once the manufacturer has shipped your product.
Perfect-Fit-Gurantee is a Beasenhome.com exclusive to give you peace of mind about measuring your blinds.
Read all about Perfect-Fit-Gurantee policy and what is covered here.
Best Price Guarantee
At Beasen,wetake our price seriously,that's why we offer our Best-Price-Guarantee.Some retailers only guarantee their own sale price,but we guarantee your price against everyone's sale prices!If you find the sam blind or shade from another retailer for a lower price,we will not only match it but will take an additonal 15% off.
Read all about Best Price Gurantee policy and what is covered here.
Limited Lifetime Warranty
Your window treatments are more than an expression of your personal style—they’re an investment in your home. When you choose Beasen blinds & shades, our goal is to give you the best experience, from the moment you pick out your swatches to the second you step back to admire your newly covered windows and beyond.
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