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Refund policy

Changes, Cancellations and Refunds

  

At Beasen,we are working hard to ensure you’re always 100% completely satisfied with your purchase.Please keep in mind that because all of our blinds and shades are custom made.Therefore it is important that you are sure of your decisions before you finalize your purchase.We are happy to change or cancel order as long as you contact us within 24 hours from the date and time the order was submitted to us.

 

We cannot offer a refund or exchange (remake) unless a product is defective.If there is a defect in material or workmanship, something doesn’t work properly, or your product was made in the wrong size and doesn’t fit due to an error made at our production facility,Please contact with our Customer Service Department at info@beasenhome.com or 1-800-608-8117 to process any changes or cancellations.

 

We also supply Perfect-Fit-Gurantee where customers have made an error in measuring their windows. Please see our Perfect-Fit-Gurantee for more details.

  • Since production typically starts the morning after the order is placed, cancellations and changes can only be made for a period of 24 calendar hours after your online order is finalized.
  • Address changes are not permitted once the manufacturer has shipped your product.
  • If you cancel your order during this 24 calendar hour period, we will refund your money.
  • Under no circumstance can we either refund any money or issue any credits for a credit card purchase if the cancellation or change occurs at any time beyond this 24 calendar hour period.
  • On extremely rare occasions there may be delays caused by out-of-stock materials, shipping delays, temporary factory overload, holidays, or other factors beyond our control. In the event of a known delay and a manufacturer notifies us, you will be contacted that day.
  • We reserve the right to reject any order, at our discretion.

Inspection of Merchandise

IMPORTANT: If your merchandise has been damaged in shipment, was made incorrectly, or has any manufacturer defects, notify us within 14 calendar days after delivery to your home and we'll have the damaged merchandise either repaired or replaced at no cost to you. If you do not notify us within this 14-day period, we won't be able to do so. All damaged shipments must be signed for as damaged.